Refund Policy for BolEon

At BoldEon, we are committed to providing high-quality jewellery pieces that meet your expectations. Please read our refund policy carefully to understand the terms and conditions regarding purchases:

1. Non-Refundable Policy

   • All purchased items are considered final sale and are non-refundable under normal circumstances. We encourage customers to thoroughly inspect items before completing their purchase.

2. Policy for Damaged Items

   • In the rare event that a purchased item is found to be damaged:
     • Customers must notify us within 3 days of receiving the item by providing proof of damage (e.g., clear photographs and/or videos).
     • Damaged items must not show signs of misuse or unauthorized repairs.
   • Once the damage is verified and approved by our team, a 20% to 80% refund of the purchase price will be issued.

3. Return Process for Damaged Items

   • To initiate the process, please contact our customer service team at hello@boldeon.store with your order details and evidence of the damage.
   • Upon approval, refunds will be processed via the original payment method within 7 business days.

4. Exceptions

   • Damage caused by improper handling, wear and tear, or third-party alterations will not qualify for a refund.

We appreciate your understanding and continued support. For any questions or concerns, please reach out to us at Ashigupta9810@gmail.com .

Need help?

Contact us at hello@boldeon.store for questions related to refunds and returns.